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LMS
Frequently Asked Questions (FAQs)

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Accessing the LMS

  1. What do I need to log into the LMS?
  2. Use of the LMS requires that you have an active UW NetID account to log into the LMS. This account is the one you use to access MyUW (Where you change your UW Medicine passwords), your @u.washington.edu email and the UW Libraries. For assistance with this account or password refer to the SUPPORT tab for information on contacting UW IT.

  3. When I try logging into the LMS I see a page that says SumTotal. What do I do?
  4. If you see a screen like the one below please contact the UW Medicine IT Services Help Desk and they can verify if you have an account in the LMS.

  5. What browsers can I use to access the LMS?
  6. Internet Explorer or Firefox are recommended. On-line training modules are tested and certified to work in the AMC environment. These training modules will typically work outside of the AMC environment, including access from home using personal devices. UW Medicine ITS policy includes support for personal devices on an as time allows basis. If you cannot launch or complete on-line training modules please contact the UW Medicine IT Services Help Desk at (206) 543-7012.

  7. How do I enable pop-up windows?
  8. Browsers, browser add-ons and toolbars can block pop-ups. Refer to add-on, toolbar or browser options for allowing pop-ups for the LMS. If you need assistance, refer to the SUPPORT tab for instructions on submitting a help request.

  9. Why do I see someone else's name on the Learner Home Page?
  10. If you see someone else's name on the Learner Home Page, this indicates that another user is logged into the computer you are using. You must RESTART that computer and login with your own credentials.

Using the LMS

  1. How do I launch online training in the LMS?
  2. Click the LMS Start Button button and a new window, containing the content, will open.

  3. When I click on the Start button to launch my online course, nothing happens.
  4. A new content window should open. You may have multiple windows open and it could be hidden. If not, check to see if you have pop-up blockers enabled on your computer.

  5. How do I tell what training I need to take?
  6. In general, you will be registered into or assigned training that is required. To view what required training you must complete, log into the LMS. On the Learner Home Page, change the display view to All Training. This will show you all of the training that you have been registered for or has been assigned to you. Each course will have a description including contact information for questions.

  7. How do I find out what class I have been registered into?
  8. Log into the LMS. On your Learner Home Page, change the display view to Upcoming Training. This will show upcoming classroom training that you are registered for.

  9. How do I print a certificate of completion?
  10. Log into the LMS. On your Learner Home Page, click the Learn – Training Schedule drop-down menu located at the top of the screen. On your Training Schedule, change the view to Completed Activities. Click on the name of course. On the course summary page, click the diploma icon to print your certificate of completion. Please note: Not all courses have certificates of completion.

  11. How can I view my transcript?
  12. On the Learner Home Page, there is a navigation panel on the left-hand side. Click on the "View My Transcripts." You can also go to the toolbar on the top and click on LEARN - LEARNING ACTIVITY REPORTS - TRAINING TRANSCRIPT. You can print your transcript by pressing the Print button on the upper-right-hand side of the window.

  13. Why is training missing from my LMS Transcript?
  14. Not all UW Medicine and University of Washington training information is stored in this LMS. Training such as UW Professional & Organizational Development and UW Compliance training are not currently tracked in the LMS.

  15. Why didn't I get an email confirmation of my registration?
  16. Check your messages on your Learner Home Page. Any notifications that were sent by email will also appear there. Messages also appear under the Learn – Messages drop-down menu located along the top of the Learner Home Page.

  17. I have a question about training or need to be registered. How do I get help?
  18. Verify with your manager if you need to take the training. If you still need assistance, go to the SUPPORT tab for information on how to submit an UW Medicine IT Services Help Desk ticket. Be sure to identify the name of the training in your request.

  19. I have a schedule conflict. How do I withdraw from a class?
  20. Log into the LMS and select the class on your Learner Home Page. The class will have contact information for withdrawing or registering for another session.

  21. An online course I started is no longer in the LMS. What happened?
  22. As requirements are updated and training deadlines pass, start buttons for online courses may no longer appear on your Learner Home Page. Also, check your transcript to make sure that you have not already completed the course. In some cases, review-only versions of the course are available for self-registration but do not interfere with or count towards completion requirements.

  23. How do I change my name or email address as it appears in the LMS?
  24. Your name, manager information, email address and other information as it appears in the LMS comes from a variety of other systems of record including Lawson, ADP, HEPPS and PUMA. Updates cannot be made in the LMS. Please contact your manager or human resources representative to discuss the process for requesting changes.

General Training Questions

  1. I am a supervisor or manager. How to I update the LMS so that the staff who report to me appear in my Manager Mode Exception Report?
  2. Information about reporting relationships comes from the Human Resource Information System in use by your entity and cannot be changed in the LMS. Contact your human resources representative to find out about the process for requesting changes.

  3. I have a question or need answers that are not included on this list. What do I do?
  4. Refer to the SUPPORT tab for instructions on submitting a help request.

  5. I have a quality improvement suggestion about an online training course I just completed. How do I provide feedback?
  6. We value and appreciate your feedback. The LMS contains a variety of online courses created by several groups throughout UW Medicine. Review the course description to find the appropriate contact information specific to that course. Alternately, you may call the UW Medicine IT Services Help Desk and your feedback will be forwarded to the appropriate development team.

  7. Besides required training, is there other training available?
  8. Optional training is made available to select workforce members when appropriate. To view what optional training is available for you, use the Search or Categories features of your Learner Home Page.

  9. I would like to use the LMS in support of a training project, who do I contact?
  10. Go to the ABOUT tab for information about how to request use of the LMS in support of a training or education initiative . Alternately, you can submit a help request. Please include your preferred contact information, details about the request and a member of the ITS LMS Team will contact you.